Refund and Cancellation Policy

Effective date: October 17, 2026

This policy explains when LightWeight MD, PLLC charges you, how to cancel, and when you can get a refund. In short: you are not charged unless your physician approves you, you can cancel anytime with no fee, and you can get a refund for any month whose medication has not yet shipped.

This policy is part of our Terms and Conditions.

1. Prices

Your monthly price includes your medication, shipping, physician visits, follow-up, and dose adjustments. There is no membership fee and no cancellation fee. Current prices are always on our pricing page.

2. When you are charged

• At sign-up: nothing. We save your card but do not charge it.
• First month: charged only if your physician approves your prescription at the end of your visit. If you are not approved, you are never charged.
• Each month after: charged automatically on the same day of the month as your first charge, or on the last day of the month in shorter months.
• Top dose: if your physician moves you to the top dose, we tell you the new price before the first charge at that price.
• Other price changes: we email you at least 30 days before a new price applies.

3. How to cancel

Cancel anytime in your patient portal or by emailing billing@lightweightmd.com. There is no cancellation fee, and we confirm every cancellation by email.

Cancellation takes effect at the end of your current billing month:

• You will not be charged again, and no further medication will ship.
• Medication already shipped for the current month is yours to finish as prescribed.
• Your physician remains available for questions until the end of that month.

If your cancellation email reaches us before your renewal date, you will not be charged. If a renewal charge goes through before we process your cancellation and that month’s medication has not shipped, we refund it in full.

4. Refunds before your medication ships

If a month’s medication has not yet shipped, you can get a full refund of that month’s charge. Email billing@lightweightmd.com before the pharmacy ships it. We will cancel the shipment and refund you.

5. After your medication ships

Once a month’s medication has shipped, that month’s charge is not refundable, except as Sections 6 and 7 describe. Compounded medication is prepared for you individually. Pharmacy rules do not allow it to be returned, restocked, or given to anyone else.

We do not refund partial months or unused medication.

6. Damaged, incorrect, or lost shipments

Damaged, incorrect, or unusable. Contact us within 48 hours of delivery, through our Delivery Check-In page or at billing@lightweightmd.com. We may ask for photos. We will replace the shipment at no charge or refund that month in full.

Lost. If tracking shows no delivery 10 business days after shipping, we will reship at no charge or refund that month in full.

Do not use medication that looks damaged or different from what you expected. Contact us first.

7. If we stop or change your treatment

If your physician stops your treatment for medical reasons, or we can no longer prescribe or supply your medication, we cancel your subscription and stop all future charges. Any month already charged whose medication has not shipped is refunded in full.

If your physician pauses your treatment, for example because of side effects, we also pause your billing. Nothing ships and you are not charged while treatment is paused. When your physician restarts your medication, we charge that month and ship it, and that day becomes your new monthly billing date. A month already charged whose medication has not shipped is refunded in full when the pause begins.

If your physician keeps you at your current dose instead of increasing it, your treatment is not paused. Your medication keeps shipping and billing continues as usual.

8. Missed or late-canceled visits

Your first consultation is free, and there is no fee for missing or rescheduling a visit. If we ever add such a fee, we will update this policy and email you at least 30 days before it applies.

If you need to reschedule, please email info@lightweightmd.com as early as you can.

9. How refunds are paid

We process approved refunds within 5 business days, to the card you paid with. Your bank may take another 5 to 10 business days to show the refund on your statement. We email you when we issue a refund.

10. Billing questions and chargebacks

If a charge looks wrong, email billing@lightweightmd.com first. We respond within 5 business days and will fix our mistakes quickly.

If you file a chargeback with your bank without contacting us, we may pause your shipments until the dispute is resolved and share our records of your charges with our payment processor. Your physician remains available for medical questions while shipments are paused.

11. Changes to this policy

We may update this policy. For material changes, we will post the new version with a new effective date and email active patients at least 30 days before the change takes effect. Changes never apply to charges made before the new version takes effect.

12. Contact

LightWeight MD, PLLC
Billing, refunds, and cancellations: billing@lightweightmd.com
General questions: info@lightweightmd.com
Phone: 864-668-6120